If you would like to exchange or return a defective item, you must ship it back to us for inspection. You can visit our Return Page to automatically submit a ticket through your order number for a return. Photos of the product showing the damage are required for a return. You will receive a shipping label so you can return your product to us, and after an inspection period you will receive a replacement item.
We only offer refunds or replacements for:
- Damaged items
- Lost items
- Items you did not order
For certain cases we may only issue a partial refund such as orders that may have a single defective part or a missing item from the order. You will be issued a partial refund for the value of the missing item but not a full refund since the order is intact.
When contacting our customer service email please set your subject field to one of the options below to ensure the fastest response possible.
- For a damaged item please use subject field "DAMAGED ITEM"
- For a missing item please use subject field "MISSING ITEM"
- For a item you did not order please use subject field "WRONG ITEM"
For an order that has not yet received tracking, please allow 1-3 Business Days for our system to automatically send you a tracking number via email. Each order will have a tracking number emailed to the customer once the item has been shipped.
Using the subject fields helps ensure your email is answered is soon as possible, thank you for your assistance in helping us provide excellent customer service!